Miracle Lopez
4448 Glenview Ct.
North Richland Hills, TX 76180
Mobile Phone: 972-679-6819
E-mail: miraclelopez86@gmail.com

 

OBJECTIVE

Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
To be part of an organization that offers me a constructive workplace for communicating and interacting with customers.
Seeking a position that will benefit from my customer service experience, positive interaction skills where my experience can improve the customer satisfaction.
Obtain a customer service position where I can effectively utilize my expertise in customer relations and staff leadership.
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people, and to enhance my professional skills.

  

WORK EXPERIENCE

 

Correctional Officer III

Texas Department of Criminal Justice

July 2013 –Current

 

Monitor the conduct of inmates and supervise their activities.
Inspect doors, window bars, locks, and conditions within facilities to ensure they have no signs of tampering or misconduct.
Search inmates and their cells for items that are prohibited.
Screen inmate's visitors and incoming mail for contraband items.
Maintain records and reports on inmate conduct.
Escort prisoners through transportation within and outside of the prison, such as to medical facilities, visiting rooms, or court rooms.
Serve meals, distribute personal hygiene products, and assign work duties to inmates.
Conduct thorough safety, fire, and sanitation inspections daily.

Client Service Representative-Dispatcher II-Phone Sales

Performance Garage Door Co.

October 2009 - June 2013

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Arrange for necessary repairs in order to restore service and schedules.

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service.
Deal directly with customers either by telephone or electronically.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Manage customer's accounts.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Adapting new procedures, Administration support, Applying information, Advising, completing forms.
Maintain up-to-date billing system.
Generate and send out invoices.

Follow up on, collect and allocate payments.

Carry out billing, collection and reporting activities according to specific deadlines.

Perform account reconciliations.
Monitor customer account details for non-payments, delayed payments and other irregularities

Research and resolve payment discrepancies
Maintain accounts receivable customer files and records

Follow established procedures for processing receipts, cash etc

Process credit card payments

Prepare bank deposits

Investigate and resolve customer queries

Process adjustments

Organizing a recovery system and initiate collection efforts

Communicate with customers via phone, email, mail or personally

Assist with month-end closing

Collect data and prepare monthly metrics

 

Customer Service Dispatcher

January 2007 - October 2009

Performance Garage Door Co.

 

Under direction, leads, oversees, and participates in the more complex and difficult work of staff
responsible for performing a variety of duties involved in receiving, evaluating, prioritizing, and relaying
calls for emergency or no emergency jobs.

Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the system.
Dispatches and maintains radio communications with wheelchair, on duty units.
Monitors and documents response times of units.
Utilizes and maintains professional communications skills with all employees and customers including facilities and public service agencies.
Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
Monitors system performance and communicates system demands to field employees.
Adhere to all company policies and procedures.
Assists in the collection of data for billing purposes.
Responsible for Adhering to all company policies and procedures.
Know and follow Information Systems security policies and procedures
Report information systems security problems.
 
Quick decision-making, Problem-solving ability, Multi-tasking skills, Ability to maintain composure and objectivity during stressful, critical and emotional incidents, Commitment to maintain confidentiality regarding calls for assistance, Positive interpersonal and cross-cultural skills.

 
Skills
 
Typing
 
Microsoft Access

Microsoft Excel

Microsoft OneNote

Microsoft Outlook

Microsoft Power Point

Microsoft Word

QuickBooks

Personal Computers (Windows/Mac)

Excel

Calculator

Fax

Scanners

Printer

Filing